Performance Measurement Framework with Indicator Life-cycle Support
نویسندگان
چکیده
The performance measurement method introduced in this paper is based on the five-step indicator lifecycle that covers formal definition of indicators, measurement, analysis, reaction, and reformulation of indicator definitions. Performance measurement framework is introduced that support this performance measurement method and that enables the indicator lifecycle. The goal of this research is to provide a method for performance measurement that ensures timely and to given context appropriate decision making process. For the purposes of storing the information necessary for decision support a data warehouse is used as a component of the process measurement framework.
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